The Law Firm Marketing Minute

How to Earn the Cold Shoulder—Fast

Spotlight Branding Episode 830

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🥶 Ready to learn why your clients are forgetting you? In this episode, Smike, John, and Eddie break down the fastest way lawyers lose referrals: by earning the cold shoulder. From post-case ghosting to missed opportunities, this conversation reveals exactly what you’re doing wrong—and how to fix it.

📌 Key Takeaways:

  • Why client ghosting happens even with top-notch service.
  • Simple strategies to keep clients engaged after the case closes.
  • How ignoring retention costs you thousands in referrals.

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